See widget compatibility for more information. The metric type determines which widgets the benchmark can be displayed in. Qtip: Dynamic comparison benchmarks may only be the Top Box / Bottom Box metric type. Patient Experience: The Patient Experience Benchmark includes key metrics, such as Net Promoter Score (NPS) and Overall Rating of Care, along with modern Healthcare Experience Index questions that focus on success, effort, emotion, and trust.If you select this option, you can also choose whether you’re benchmarking off of Effort, Emotion, Overall, or Success. It evaluates experiences across three dimensions: success, effort, and emotion. Overall: The XMI Customer Ratings – Overall is a cross-industry, open standard benchmark of customer experience.If you select this option, you can also choose whether you’re benchmarking off of Effort, Satisfaction, Success (task completion) or Likelihood to Return. Digital: The XMI Customer Ratings – Digital are benchmarks that provide a reference point for companies looking to compare their digital customer experience against peer organizations.Consumer Net Promoter Score (NPS): The XMI Customer Ratings – Consumer NPS® are comprehensive Net Promoter® Score (NPS®) benchmarks based on data gathered on leaders in the Customer Experience industry.There are 4 different types of benchmarks you can add: You may use different benchmark types depending on how you want to compare data. When creating benchmarks, you upload benchmark data for each of your survey fields. The type of benchmark you choose determines which widgets you can use the benchmark in. See benchmark types for more information. There are different types of benchmarks depending on how you want to present your data. By easily comparing your actual data to the goal data, you can easily identify gaps in performance or opinions and use this information to make informed decisions on how your company would like to address each gap. Displaying your benchmarks in your widgets will allow you to display the target data you would like your organization to strive for. Once you add your benchmark data in the editor, you can then add these benchmarks to some of the widgets in your dashboard.
Within EX Dashboards they can be used to create goals based on your engagement survey scores.īenchmarks are added using the benchmark editor in dashboard settings. Within CX Dashboards they can be used to establish overall customer experience, NPS, or digital experience goals based on company and industry comparisons. All the tests are conducted with the best-performing mobile plan available from each operator.Benchmarks are a metric standard that enable you to understand how your results compare against industry peers or a global average. So, in addition to success ratios and start times, the measurements also determine average video resolution. The evaluation of YouTube playback takes into account that YouTube dynamically adapts the video resolution to the available bandwidth, covering both typical user experience scenarios of HD (1080p) videos as well as testing the networks’ capability to deliver 4K UHD content. In addition, the peak data performance is tested in uplink and downlink directions by assessing the amount of data that is transferred within a seven seconds time period.
#Global benchmark definition download#
In order to test the data service performance, files of 10 MB and 5 MB for download and upload are transferred from or to a test server located in the cloud. In addition, the static “Kepler” test web page as specified by ETSI (European Telecommunications Standards Institute) is used. For the web tests, they access a mix of national and international web pages according to the widely recognized Alexa ranking. Data performance is measured by using one mobile phone per operator in each car.
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